What our Customers say...
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? No suggestions! Great service and professionalism.
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? I wouldn't change a thing. SERVPRO went above and beyond anything they had to do to help my family and I get back into our home safely. They had continuous contact with me, great employees, and prompt service.
"Everyone did a professional job. I am very happy with everyone I worked with. They all did an outstanding job. I would recommend to everyone".
Lee was outstanding! Professional and great with explaining the process.
Received calls promptly. Don, Corey, Nick and Brea were all professional and coopertaive. Excellent team.
I would give Don, Corey and the team more than 10 points if I could. Their customer service and attention to details far exceeded my expectations. They are true advocates of the customer and should be highly commended for a job well done.
Thank you so very much for the work completed in Forest City. Your hard work and generosity has made a world of difference for these children and their family. I would be happy to recommend SERVPRO and will keep you in mind if we ever have a need.
Such fast and great service. From phone call to completion. Very satisfied. Don in our area was amazing! Thank you!
SERVPRO was on time, professional, courteous and answered all of my questions during their time fixing my issue. I would highly recommend their services.
You just finished clean up after our sewer line overflowed into our 1/2 bathroom and family room. I wanted to compliment the folks you sent to help do the demo, clean up, and dry out of the space. They were a friendly hardworking group who were also understanding and accommodating of my allergy issues that could have been triggered by some of the clean up process. Chris headed up the job and was especially patient with my questions and explaining the process. I was having difficulty finding a local contractor who does concrete polishing and Chris also shared a contact for a contractor I wouldn't have been able to find otherwise. Thanks for being there and doing what you do to make an unfortunate situation better.
On time, on task, courteous, professional A+
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? Can't think of anything. They explained in detail what they were going to do...and WHY they were doing it. Being kept up to date by SERVPRO was much appreciated!
"Your people did a nice job last night, no smell. Thank you for the quick response."
I had broken pipes and called this SERVPRO. They were on the job immediately. They were fantastic. They made me feel so comfortable and safe in what they were doing. I was a wreck, but they quelled those feelings quickly. They did a fabulous job. Hope I don't ever need them again, but if I do, this is who I will call.
"The SERVPRO Team were considerate and professional. I would not change anything and would surely recommend them should someone need their services."
Blessed. In a word , this is the feeling of myself and my co-workers over the services provided by SERVPRO and their team! Without the quick response, no limits mindset, and professionalism, we would have never been able to serve our customers without disruption like we did. In a matter of a few hours SERVPRO had its team of professionals here and spent tremendous care with the delicate nature of the job we do! No stone was left unturned in making sure every one of our needs were met! kudos TO the entire team, START TO FINISH!
"No limits mindset is not words we throw around in my company. It is part of the core values that we model our care for the community we serve. SERVPRO shares that same notion when called to its next job. These gentlemen and ladies were the utmost professional and sensitive to our needs. Their professionals made what seemed to be an insurmountable situation easy, concise and everyday. While we worried after seeing our damage and doubting that we would be able to open our next business day, they jumped head first into their plan and literally cleaned up in hours what we thought would take weeks. No job or request went unanswered. There was never an excuse and answers to every question was offered with a smile and a reassuring handshake. This is the job no one wants to have to do and they attacked it like it was second nature to them all. THANK YOU for Great Service.
"Linda , Lee and the rest of them are great people helped me after my home was flooded."
I had mold in my basement and SERVPRO came out. The guys that came out were very nice and helpful. Mike did an air quality test for me which put my mind at ease. After the work was done, mike did a post test and no more mold! They even handled the entire insurance claim.
"SERVPRO staff were very personable and clearly explained what work was to be done. Staff went above and beyond my expectations".
Thx for all you do for our clients and now us!! We are very pleased. Hope all is well!!
Your folks have done a great job while here and everyone seems happy with the work done.
As usual, you guys did a great job. Your help is greatly appreciated.
"Your crew members were AWESOME! lee Jeff and Cory-EXCELLENT, EXCELLENT" :)
'Your staff did an excellent job. They explained everything and answered all our questions. I would highly recommend you."
"Thank you very much for all your help, for responding so quickly and professionally for everything.The team helped me even more than you can know. Keep up the amazing work.
All the best,
SERVPRO of Carbondale
Unfortunately this is the second time I had to use SERVPRO of Carbondale/Clarks Summit/Old Forge services but I knew who to call after my first experience. Very happy.
Mike- I Just wanted to tell you that I'm deeply impressed by you and your crew. You are all so professional, efficient and respectful of my home.
I will definitely recommend you to my friends.
SERVPRO was amazing to work with. They were so quick and helpful during a devastating time. I know that they were extremely busy due to the recent cold weather, but still managed to be very attentive to my specific damage. I would highly recommend using SERVPRO if you ever, unfortunately, encounter a need for them. A big thanks to Nick and his crew for all their kindness and help!!
A huge thank you to SERVPRO and their incredible team. They put in tireless hours restoring our basement after the storm. I have never met a more structured, disciplined group of guys who displayed incredible patience and compassion while running on very little sleep. Your work ethic is incredible and we thank you for a job well done. You went above and beyond and exceeded our expectations. We highly recommend SERVPRO ...True Professionals!
SERVPRO is great. What needed to be torn out was and hauled away, the air movers and fans are on-very efficient and professional.
The equipment and personnel were first class. Would highly recommend them.
Bob and I wanted you to know how great you and your staff are. Every concern was addressed and taken care of. We felt like we could go to Florida and you would handle everything and YOU DID. Thank you.
Many,many thanks. You made a stressful time easier by always quickly responding to my questions and requests. My husband Henry and I appreciate the efficiency of everyone who had a hand in restoring our house. And I am especially grateful for your caring attitude. Best wishes Leah
The SERVPRO crew worked over the holiday and were exceptional. Very friendly, neat and concerned. Excellent workmanship. I would recommend them highly.
SERVPRO worked tirelessly repairing our summer home after a pipe broke. They did a great job and responded in a fast manner. I'm glad I called them.
Nick...thanks for your good wishes and your proposal. You made a great impression and I would certainly recommend your services to anyone. Best of luck as well,,,Chris
true professionals!...handled my issue with class and Nick was EXTREMELY helpful, would highly recommend!!!
I would recommend to my insurance clients should they have any issues.
I can't say enough good things about SERVPRO and the crew, about everyone who came to my house and everybody I spoke to at the office.I wanted SERVPRO to do the repair because I was so happy with the work.
Seriously want to hug the @Servpro9796 guys. They are the bright spot in a lousy situation & a credit to the @SERVPRO brand!! Water damage is awful to deal with but you have been so helpful! It's a great load off our mind
Even in a bad situation we were very happy with SERVPRO in every area. They were very professional and helped to make us feel that it will be fine.
Crew chief was exceptional. Highly recommend, never seen a crew work so hard and with such initiative.
From Yelp. SERVPRO of Carbondale/Clarks Summit/Old Forge was amazing. They dried my house after a pipe burst. Highly recommend 5 stars. Thanks SERVPRO guys.
A huge thanks to SERVPRO and their incredible team. They put in tireless hours restoring our basement after the storm. I have never met a more structured, disciplined group of guys who displayed incredible patience and compassion while running on very little sleep. Your work ethic is incredible and we thank you for a job well done. You went above and beyond and exceeded our expectations. We highly recommend SERVPRO ...True Professionals!
This team is extremely professional, courteous, and caring individuals throughout the entire process. Can't say enough about Dawn and her crew (Al, Donny, Dave, Tammy and Corey) for all the hard work that they accomplished. We were amazed at what they did. They should all get raises. Thank You.
Company showed compassion and comforted me thru tragic event - Like it never even happened®.
The SERVPRO team was terrific, nothing else needs to be said!
Very happy with the service.
Very professional from beginning to end! Very pleased!
Everyone was very helpful and understanding and made the situation less stressful.
Recognize and reward the professionals you have working in the trenches. They were all super. Mark, Jeffery, Dawn and Misty were all timely, friendly and extremely professional.
Great bunch of guys! Great job!
We knew you guys would do a great job! Put that certificate up on your wall.
Mike C and Greg were very professional. They arrived very quickly after my call and Mike assured me that he could be reached 24 hr/day.
The team at SERVPRO of CCSOF responded to a broken pipe I had in my home. I had just finished my basement 3 weeks before the incident. From the minute they showed up the SERVPRO team were courteous, professional and they genuinely cared about our home. Dawn and Mistie worked hard on Friday, Saturday and Sunday to ensure that our basement was dry and would not pose a problem to our family. They continually checked on the progress and made sure we were informed at every step.
We have many clients. With that comes claims and that is what we are in business for. When we have a client call us and say they have had a water pipe bust, a fire, a sewage back up we always recommend SERVPRO. We know that when we recommend SERVPRO to our clients they will receive the best care that can be given. Nick always makes sure that he personally is out on every claim and works directly with our insured. We really appreciate all that SERVPRO, Kevin, Nick and everyone else
Dawn B. and her crew were excellent and very friendly! For such poor circumstances they made me feel like everything was taken care of.
Your service and work was exemplary! Thanks again.
It was a pleasure working with you as well. If I had to rate the quality of work and cooperation it would be up there. I have worked with some other SERVPRO’s and the do not rate as high up on the scale as your team.. I hope to work with you and your team in the future.
They removed the stress I was under and made me feel confident in the outcome. Lee was extremely helpful to me throughout this service. Mike C. was also a great helping remove items from different areas.
Appreciate Linda's advice and helpfulness during this time. All other staff members were knowledgeable and helpful.
All expectations were me (and beyond). Staff (Mistie and Dawn) were very efficient with job, friendly and walked through the process for understanding.
Thank you again for all your help today.
Your willingness to go out of your way will be remembered by our office when people ask for a referral. You treat your customers the same way we treat ours.
"They went over-the-top removing our junk"
"All associates were extremely helpful and cooperative"
"Very Professional, very helpful, very happy with the service. Thank You."
"I am so impressed with all aspects of this job. Dawn and Debbie were engaged listeners and really so helpful. We appreciate their expertise".
This has been an amazing experience from A to Z. I was really impressed with the way Nick handled our business. He and his team truly understand what is important. The speed and efficiency was outstanding. Every SERVPRO employee acted as if it was their business they needed to get back to 100%. I felt like a preferred customer who has given them years of business, yet this was my first call. I called at 8 a.m. and had someone at my business by 10 a.m.
Just a quick email to let you know SERVPRO cleaned rugs on Monday….in and out in no time and beautiful job! Thanks for your help with this…really appreciate it. Thanks again! Cathy
I just wanted to take a moment to thank you and your co-workers for working so hard to make Michael's apartment clean and for providing such terrific customer service. I really appreciate it! Kudos!!!
Sincerely, Wendy M
Keep up the professionalism. My wife and I were greatly impressed with the speedy response and dedication to us from the SERVPRO staff. Thank you.
Very thankful to the crew (Deb, Dawn, Mistie, Dave and Darren). You did a great job and restored our home.
Thanks to Mark, Allan, and Chris for being so kind and helpful at such a bad time, they were three special guys that were also very good workers.
Mike Czan was extremely professional and compassionate. he made a terrible situation tolerable. The crew that was sent to take care of the water damage which was extensive were all wonderful and caring. It was a horrible ordeal but it was an honor to meet these understanding men. (Cory, Donny, Jeff and Frank)-Top notch in our eyes" Luann P. Eynon, Pa.
Nick and staff are easy to work with and quick to respond.
Acted very promptly and professional which was much appreciated.
"Thanks so much for all you've done and being so quick to limit the possibility of more damage. I really appreciate it and will definitely recommend you guys to anyone in the area".
SERVPRO Rocks!!! I have a rental in Scranton and the pipes in my laundry room froze and burst causing a good amount of damage. I called Nick and he came out the same day, quoted me and started the job immediately. Which I believe saved me from further water damage. He gave me a time frame, in which I could expect the job to be started and completed. I was absolutely impressed! He communicated with me through the process and never left me wondering. Work was done to perfection!
Super professional and courteous people. Thank you very much for such great service.
I thought you guys did a great job. I appreciate you guys addressing our issue immediately after my phone conversation with you. It was great to have you guys on site within an hour or so of our conversation. Again, please tell your staff we appreciate the immediate response and we will continue to call SERVPRO of Carbondale/Clarks Summit/Old Forge to service our district in these types of situations.
Great job by all.
Thank you very much. Everything looks great and more importantly smells great. I am more than happy with your work.
(Skunk odor inside of home)
I just wanted to let you know that the girls you sent here today to finish my sisters house are completely amazing. Extremely professional and just top-notch. 100% Thanks.
My sister is a disabled senior citizen. She fell in her home and when I arrived at our home I found her on the floor in a semi-conscious state and not knowing how many hours she had been on the floor there was a huge mess in her room I never thought I would need a bio-hazard team for anything in my life so I knew little about what they do. Nick and his team our hands down the most thorough amazing highly qualified highly trained professionals.
Hi Nick, Just wanted to let you know how wonderful SERVPRO was to my Client. His claim happened 5/3/2016. It was a water/sewer backup to his finished Basement. He said SERVPRO was there immediately and worked so hard to get his Basement spotless. Donegal Ins Group’s Adjuster also commended SERVPRO’s work. Thank you again for a job well done!!! Sincerely, Michele Avvisato
"Mike, Lee and the team if serve pro are wonderful .. Had a fire in the end of April we called that afternoon mike came that night sincere and professional boarded up the property and he updates, walk through daily always wants us on the same page ...mediation is almost done and progress is continuing ... Just wonderful experience ... Thanks"
Service was excellent, would definately recommed.
SERVPRO recently completed cleaning/restoration at my mother-in-law’s home in Peckville, PA after a (luckily) minor cooking fire. The work was timely and complete. Please thank your cleaner/painter staff, two young women who worked very hard and did great work.
Excellent response time. Nick and Sean are true professionals.
Guys were great-cooperative, helpful and certainly knowledgeable about what had to be done! A++++